HOW CAN WE HELP?

We do not offer cancellations once your order has been placed and confirmation email is sent with a confirmed order number. If you have made a mistake and wish to change your order details, please get in touch as soon as possible by emailing contact@try-sheswaisted.com and we will do our very best to process your request.

You have a 30 day window from the date of purchase to submit your return. We offer one FREE Exchange & store credit! Items bought on sale are Final Sale.

You can submit your return through here: /pages/returns

When your order is placed you will receive a confirmation email or text message immediately. Orders start processing within 1 hour of placement and will ship out within 24 hours of the order date. Orders placed before 12PM will ship out same day. Orders placed during the weekend or holidays, will ship out on the next business day.

We process orders immediately once they are placed and once they are processed and/or a tracking label is applied we can no longer change the shipping address. We may be able to help if you contact us within the first hour of placing your order, but we can't promise we will see your message in time. We will do our best to fix your request. Your best bet if you inputted the wrong address is to contact the carrier once you receive your tracking number and request an address change or a local pick up.

Defective items MUST be reported within 7 days of delivery. If not reported within the time frame, we will not be able to further assist you in the matter. To do so, please submit a return request through our returns portal and select 'Item was damaged' as the return reason. You will need to upload a photo evidencing the damaged item for the request to be approved.

/pages/returns

CLICK HERE TO TRACK MY ORDER

When your order is placed we automatically will e-mail or text you an order confirmation message with your order details and order number. Once your order is shipped, we will send a second notification with your tracking label. 

If you have not received this notification first check your junk or spam mail. If you still cannot find it, it is likely the e-mail address has a spelling error on the original order and the message was not sent properly. In this case please contact us with your full name, e-mail, and shipping address for the order and will find your order info.

CLICK HERE TO TRACK YOUR ORDER

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

We offer three shipping services depending on your order. Processing takes up to 1 business day.

• Economy: 5-8 Business days
• Standard: 3-4 Business days
• Express: 1-2 Business Days

If your mailing address is correct and the tracking info states that your order was delivered, but you are unable to locate the package, we recommend taking the following steps:

1. Wait 36 hours—packages can show as delivered while still in transit.
2. Look for a notice of attempted delivery. You can verify this through your tracking history where you can view your delivery information, tracking history, and proof of delivery.
3. Look around the delivery location. Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
4. See if someone else accepted delivery. Check with any family members, roommates, or neighbors who may have received the package for you without your knowing. If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
5. Contact the carrier. If you have followed the steps above and still cannot locate your package, it may have been stolen or lost in transit. In this case, you can contact the carrier and file a missing package claim. Once you file a missing package claim with the carrier, contact us with the claim number. We will do our best to assist, but SHESWAISTED.com cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided.

You have a 30 day window from the date of purchase to submit your return. We offer one FREE Exchange & store credit! Items bought on sale are Final Sale.

You can submit a return through here: /pages/returns

Returns shipping is free for exchanges & store credit. You will receive a QR code to drop off your item at USPS.

Yes we provide a QR code which you can take to USPS and they will print the label for you.

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

All returns must include an order packing slip or return invoice from Happy Returns that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

Defective items MUST be reported within 7 days of delivery. If not reported within the time frame, we will not be able to further assist you in the matter. To do so, please submit a return request through our returns portal and select 'Item was damaged' as the return reason. You will need to upload a photo evidencing the damaged item for the request to be approved.

/pages/returns

Incorrect items MUST be reported within 7 days of delivery. If not reported within the time frame, we will not be able to further assist you in the matter. To do so, please submit a return request through our returns portal and select 'I received the wrong item' as the return reason. You will need to upload a photo evidencing the incorrect item for the request to be approved.

/pages/returns

No we currently only offer exchanges and store credit refunds.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Certain sales, promotions and one time products will be marked as final sale.

Yes we offer FREE exchanges within the same product (Different size or color). We only offer one free exchange per order. We do offer second exchanges but we will charge a $8.99 shipping & handling fee.